Safety Procedures As We Resume Routine Care

Hello everyone!

We hope this letter finds you and your family in good health. While many things have changed, one thing has remained the same: our commitment to you. With this in mind, we are happy to announce that we are open and seeing patients.

Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. Our office follows infection control recommendations made by both the U.S. Centers for Disease Control and Prevention (CDC), and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to date on any new rulings or guidance that may be issued. We will continue to be focused on providing eye health and vision care in the safest manner possible.

You may see some changes when it is time for your next appointment. We have made the following changes to help protect our staff and patients:

• Our office will communicate with you beforehand about our new protocols when entering the office, such as having to wear a mask or other covering to any of your scheduled appointments.
• When you arrive for your appointment, our doors will continue to remain locked but a staff member will greet you at the door when you arrive. They will have you complete a screening questionnaire and your temperature will be taken.
• Hand sanitizer will be available throughout our office.
• We will be restricting the number of patients coming into and out of the office. We are currently allowing only the person who is scheduled for an appointment into the office with the exceptions of caregivers or parents of younger children.
• Please call to schedule a time for picking up your glasses or coming in for repairs or adjustments. If you are picking up glasses or contacts without a scheduled appointment to do so, we ask you to remain in your car and call our office at 269-683-4040. Depending on the number of people in the office we will instruct you whether to come in or wait in your car.
• Appointments will be managed to continue practicing physical distancing between patients. This may mean that you will be offered fewer options when scheduling your appointment.

Our goal is to allow greater time between patients, so that we may further reduce any unnecessary waiting times for you and disinfect properly between patients.

We look forward to seeing you back at our office, and again, we ask for your patience and cooperation as we continue to navigate this new standard of normalcy moving forward.

Thank you for your continued support during this unprecedented time. We value your loyalty, and we look forward to welcoming back our patients, neighbors, and friends.

Sincerely,

The doctors and staff of Niles Vision Clinic.